Phone Skills: Service
Anyone using the telephone as a sales tool – specifically selling over the telephone.
Participants will learn:
- The skills and confidence to make more sales over the telephone
- Basic selling skills when using the telephone
- Getting through to the decision maker
- Overcoming objections
- Gaining commitment
The workshop runs over two days.
Learning is facilitated through, listening and watching video and then exercises, role plays, with video feedback throughout.