Phone Skills: Service

Audience
Anyone using the telephone as a sales tool – specifically selling over the telephone.

Learning Objectives

Participants will learn:

  • The skills and confidence to make more sales over the telephone

Topics

  • Basic selling skills when using the telephone
  • Getting through to the decision maker
  • Overcoming objections
  • Gaining commitment
  • Follow-up

Duration
The workshop runs over two days.

Learning Method
Learning is facilitated through, listening and watching video and then exercises, role plays, with video feedback throughout.