Nigel Fann (CEO and Founder)
Nigel has been involved in sales and customer service and management training for the past twenty five years. During this time he has developed an in-depth understanding of what works and what does not work, especially when it comes to training sales people.
His first efforts at training were for his own staff at an animal feed manufacturing company in South Africa. He had a sales force of about ninety people who had a good technical knowledge of the products but few interpersonal or sales skills. When he could not find a suitable training company to do the work, he set about learning the business of training and doing it himself.
In 1987 Nigel joined a training consultancy with the understanding that if he was to have a positive effect on the sales people that he trained, he had to first understand their business. While the techniques and skills generally remain the same it is “understanding the business” that allows one to get into the peoples minds and convince them that the techniques will work for them.
Over the next few years he worked with many organizations and those that allowed him to first get to know their business, generally had success and those that did not, got a fleeting “feel good” sensation. Two of the successes were with the Premier Milling Group, a large milling company and SA Vision Care, the local distributor of Bausch and Lomb optical products.
In 1996, the Professional Sales Association of South Africa recognized Nigel for his contribution to the development of sales people. Nigel has a very good grasp of business in the Gulf and Middle East and has the ability to adapt to the different cultures and people in the region. United Arab Shipping Company with headquarters in Kuwait and branches throughout the Gulf – London, Singapore and New Jersey, has chosen Nigel to design and implement a certification program for their staff in sales and customer service over a period of one year. This program has now been extended to include all branch managers and sales managers.
Nigel holds a BBA in Human Resource Development and an MBA in Sales and Marketing.
Farrah Koudsi (Corporate Trainer)
Farrah has been in the training and sales industry since 2000, when she had an opportunity to work at the famous Health care Company Abbott Laboratories in 2000 where she worked as a Program Manager; conducted all sorts of training and education sessions on Management, Product Knowledge, Organization Readiness, Selling Skills and Supply Chain Management for all levels of employees across the MENA region. Providing overall leadership direction, and coordination of a new Quality Management Concept called Class A.
Farrah joined Sun Learning Systems in 2008 as a Corporate Trainer after becoming certified through them on Certified Sales Professional and Certified Manager. Since then, she was responsible for major clients in Dubai, Abu Dhabi and Doha in different sectors of the market. Ensuring customer service when dealing with prospects and keeping a steady follow up to cater all kinds of training needs that suits the clientele.
Farrah has obtained her International Certification in Training and Teaching through City and Guilds, UK in 2010, and a recent certification during 2011 in Emotional Intelligence through Six Seconds.
Farrah has an open style of communication filled with lots of coaching and mentoring. She strives to help others learn and benefit from trainings she conducts. She speaks 3 languages fluently, Arabic, English and French, and have utilized all 3 languages during her training career.
Colin A Johansen (Senior Associate)
Colin has over 30 years of senior management experience in a range of industries predominately in the private sector, as a senior executive in two of the world’s largest automotive companies, Nippondenso – Toyota Motors Group and Paccar (both Fortune 500 Global Companies).He then built his own real estate and property development business which he successfully operated for 10 years.
Having a background in training and development through-out his career he utilized his experience in this area as CEO of one of the largest private training institutes in Australia for a number of years before moving in to the policy and administration area of the Australian Governments Department of Education, Science and Training, where he was a major contributor to policy development, strategic planning and implementation of a number of new programes and reforms to the Vocational Education & Training sector.
Complimenting his commercial experience Colin has had over 15 years training and development experience as an Officer within the Australian Defense Force working with Australian Defence Cadets; specifically in the area of leadership development for young Officers.
Colin was initially brought to the UAE in 2006 to establish the Abu Dhabi Emiratisation Council, and Emiratisation remains a passion. At the conclusion of this project he remained in the UAE initially as the CEO for an international Human Resources Consultancy before establishing his own executive & business development practice.
He has worked with a range of organizations including Dubai World, Dubai Export Development Corporation, The Executive Council, JAFZA, General Electric, Zonescorp, AW Rostamani, Lands Department, Dubai Department of Economic Development, DIFC, and many others.
Colin has had major roles in the Dubai Holding and Dubai Properties Leadership Development Programmes as well as the prestigious Mohammed Bin Rashid Programme for Leadership Development, where he was both Project Director and a Coach/Mentor to many of the future leaders of these great organizations.
Colin also works with a range of organizations to enhance their practices in HR, Performance Management, Leadership Development, Communication and Strategy.
Maggie Williams (Senior Associate)
Maggie has over 25 years international experience in the education and corporate sector. Her recent experience in the retail energy industry has focussed on her passion for employee engagement, talent management, training effectiveness, team effectiveness, leadership skills and frameworks. She has spent several years in project management of TOEFL and Business language education education and Business This expertise in employee satisfaction outcomes is further enhanced by her skill in mentoring, coaching and in particular being a senior facilitator in the Seven Habits philosophy (Stephen Covey) .
Maggie’s knowledge of EQ and its application to employee mindset has enabled her to support teams and individuals to enhance their personal, team and organisational effectiveness, She is certified with a number of psychometric applications including MBTI, Psychometrics A&B and others, and is currently the 6 Seconds Organizational EQ Executive coach and consultant, licenced in SEI;LVS TVS and OVS assessment tools for individual, 360, team and organizational vital signs.
Maggie has designed and published Buzzwords For Buzy Bees a set of attitudinal shift cards, along with a fable “ The Hive That’s Lost it’s Purpose and a training course designed to bring positivity into the workplace, and specifically designed to be used in coaching and mentoring, along with Buzzwords for Little Buzy Bees cards to promote positive behaviors for young learners.
Firas Abdeen (Business Development Manager)
Firas is A competent, dynamic and highly motivated professional with 9 yeaperience in administration and generating business, maintaining customer relationship, exceptional public relations skills, communication skills. With a special interest in sales and management development. Worked with numerous national and international corporations. Proven track record in motivating teams.
Firas help corporate clients gain greater value and maximize their return on investment in human capital. My clients include large and mid-sized companies in various industries including Oil & Gas, Military manufacturing, Tourism and healthcare services.