Level 2 Award in Conflict Management (QCF)

Level 2 Award in Conflict Management (QCF)

 

Premier Line Security and HABC Level 2 Award in Conflict Management has been developed to meet the requirements of individuals who require training in conflict management.  It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public.  It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

 

Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels

 

DURATION                2 days (14 hours)

(Max 15 candidates per class)

                       

 LEARNING OUTCOMES

 

Learners can communicate to solve problems and reduce the potential for conflict

Identify the factors that influence human responses in conflict situations

Assess and reduce risks in conflict situations

Communicate effectively and de-escalate conflict in emotive situations

Use good practice after conflict situations

 

 TRAINING                  Lectures / demonstrations / practical exercises / DVD’s

 

ASSESSMENT          30-question (1 hour) multiple-choice examination paper

Continuous practical assessment by the trainer

 

PRE REQUISITE       There are no pre-requisites for this qualification

Level 1 in literacy or numeracy or equivalent.

 

Must be proficient in written and spoken English

 

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